Refund Policy

At Homedex, customer satisfaction is important to us.

Return Eligibility

You may request a return within 7 days of receiving your order if:

• The product arrives damaged.

• The wrong item is delivered.

• The product is unused.

• The product remains in its original packaging.

Unboxing Video Requirement

Customers must record a complete unboxing video before opening the parcel.

The video must clearly show:

• The sealed package.

• The entire opening process.

• Any damage or issue with the item.

Claims regarding damaged, incorrect, or missing products may not be accepted without a valid unboxing video.

Refunds and Replacements

If the issue is verified, we will:

• Replace the product, or

• Issue a refund where applicable.

Non-Refundable Situations

Refunds will not be issued if:

• The customer changes their mind after purchase.

• The customer simply does not like the product.

• The product has been used.

• The product has been damaged after delivery.

• The original packaging is missing.

Refund Processing

Approved refunds are processed within 7–10 business days.

Contact:

Email: homedex013@gmail.com

Phone: 03474385922